It’s our exclusive loyalty programme where you earn points every time you shop at filterbymollymae.com. Points can be redeemed for discounts, perks, and exclusive rewards.
Yes, it’s completely free. Simply create an account on our website and you’ll automatically become a member.
No, points are linked to your email address so previous purchases you will have made since the launch of The Filter Club will already be on your account, you simply need to sign up to access and redeem.
Yes, The Filter Club is open to international customers shopping through our website.
Log into your account and visit your loyalty dashboard to view your points balance and available rewards.
No, as long as you use the same email address points will be credited, however to redeem your points you must be signed in to your account.
Earning Points
You’ll earn points for every £1 spent on filterbymollymae.com. Additional points may also be earned through activities such as following us on social media, referring friends, or special promotions.
Yes, points are earned on sale items and on purchases made with Klarna or Clearpay. However, if you redeem points on an order, they cannot be combined with other offers (discount codes, free gifts, or “buy more, save more” promotions).
No, points are only earned on product purchases, not on shipping fees.
Yes, look out for specific social actions in your loyalty dashboard where you can earn bonus points for engagement.
Points are usually credited within a few days after purchase. Birthday points may take longer (see below).
Yes, as long as you use the same email address points will be credited, however to redeem your points you must be signed in to your account.
Redeeming Points
Log into your loyalty account, choose your reward, and apply it at checkout.
No, loyalty redemptions cannot be combined with discount codes, free gifts, or multi-buy offers.
Check your loyalty dashboard for any minimum spend requirements attached to rewards.
Yes, you can apply points for a partial discount and pay the remaining balance with your chosen payment method.
No, loyalty points cannot be applied to shipping fees.
Points & Expiry
Yes, loyalty points expire 12 months after they are earned.
Points earned from that order will be removed from your account.
No, points are non-transferable and can only be used by the account holder.
You may not have been logged in, or the order included an ineligible promotion. Contact customer care if you believe this is an error.
Tiers & Perks
As you spend more, you’ll unlock higher tiers with greater rewards and exclusive benefits.
Each tier offers increasing perks, from bonus points and exclusive discounts to early access on launches. Details are available on your loyalty dashboard.
Tiers are based on your annual spend. The more you shop, the faster you move up.
You’ll stay in your tier for 12 months from the date you qualified.
Yes, your spend resets each year, and your tier status will be recalculated.
Account Issues
Yes as long as you used the same email address, points will automatically credit.
Points may take a few days to appear. If they still haven’t shown up, contact our customer care team.
Email hello@filterbymollymae.com with your order details and our team will help.
No, members are limited to one loyalty account per customer.
Special Promotions
Yes, higher-tier members often receive early access to new collections and limited editions.
Yes, loyalty points can be used on discounted items, however they can not be used in combination with free gift, buy more save more offers.
Yes, your birthday points are automatically credited. However, if your birthday is within 1 month of registration, your birthday reward will only appear 1 month later.
Birthday rewards must be redeemed within the timeframe stated in your account. If you miss it, unfortunately, it cannot be reissued.
Technical / Platform
Always use the same email address you registered with.
Yes, your loyalty account is accessible on any device via our website.
No, loyalty is managed separately. You’ll still earn points when paying with Klarna or Clearpay, but the programmes are not linked.
