Contact us

We’re here to help! For any questions about your Filter order or products, reach out to us directly, and don’t forget to include your order number so we can assist you as quickly as possible. Our team usually replies within 48 hours.

Due to the high volume of orders and issues with capacity with both our UK couriers, they are currently running behind on shipping and delivery by up to 72 hours. Please rest assured that our team is working tirelessly to fulfil your orders as quickly as possible and you will receive your order within the next few days.

We sincerely apologise for any inconvenience this may cause and appreciate your understanding and patience during this time. You can expect updates on your order status via email and by checking the tracking number on the shipping email you have been sent. Our customer service team do not have access to any further information than you will see when you check the tracking number on your shipping confirmation email.